Ms. Guo, a citizen, checked the electric water heater and sprinkler head through jinshun logistics department of ganzhou city. Because the staff of the consignment department wrote the wrong address when filling in the shipping voucher, the goods were not delivered to the destination in time. After the mediation of shahe sub-bureau of zhanggong district industrial and commercial bureau, jinshun logistics agreed to re-ship the goods, and is willing to bear half of the shipping costs. On September 18, Ms. Guo checked the electric water heater, sprinkler head finally arrived at the destination of ji 'an yongxin county.
On September 12, Ms. Guo sent 1,400 yuan worth of goods such as electric water heater and sprinkler head to jinshun logistics department and asked it to ship the goods to yongxin county, ji 'an city. The staff of logistics department wrote the consignment destination as yongfeng county of ji 'an city when filling in the shipping voucher.
When the logistics department staff delivered the shipping documents to Ms. Guo, Ms. Guo did not check the shipping documents, resulting in the goods were not timely delivered to yongxin county, ji 'an city. Therefore, Ms. Guo to zhanggong district industrial and commercial bureau shahe sub-bureau complaints, and provided the relevant cargo shipping documents. In mediation,
Shahe industrial and commercial sub-bureau mediation personnel pointed out that both sides in this matter are at fault, jinshun logistics department as a professional logistics enterprises, should listen to the shipping place before issuing documents; As a consumer, Ms. Guo should check whether the contents filled in the documents are consistent with the requirements of my consignment. After mediation, jinshun logistics agreed to ship the goods from yongfeng county to yongxin county, and is willing to bear half of the cost of shipping. Ms. Guo expressed satisfaction with the mediation.